PickPoint checkpoint and pick-up points network, Russia. PickPoint tracking - PeakPoint You can pay for the ordered goods in cash or by credit card

You can easily send a return through PickPoint checkpoints at any checkpoint convenient for you.

1) Prepare your package for shipment:

IMPORTANT! If you wish to return items from multiple parcels, please package all items together with the appropriate return statements in ONE package.

Package the item (in its original barcoded packaging) and completed return application form in any suitable package.
Make a note of the 14-digit parcel identification number - you will need it when sending! The number is indicated in the upper right corner of the return application under the barcode, as well as in the electronic notifications of the arrival of the parcel and in your Personal Account on the bonprix website.
Close the bag carefully (for example, with tape) so that there is no access to the goods inside.

2) On the website or in the PickPoint mobile application, in the "Check-in terminals and pick-up points" section, select a convenient address for you using the "Check-in counters with return of goods" filter.

3) On the checkout screen, select “Receiving / sending orders” - “Return goods”.
Click the "Other" button and select our bonprix logo.

4) Enter the phone number to which you will receive an SMS-message about the delivery of the parcel with return to bonprix.

5) Enter the 14-digit parcel identification number (indicated in the upper right corner of the return request, under the barcode, as well as in email notifications and in your Personal account on the bonprix website).

6) Select one of the reasons for the return indicated on the checkpoint screen (it may differ from the one indicated in the return request, and is needed for PickPoint statistics).

7) Select the appropriate cell size (cell sizes are shown on the checkpoint screen).

8) Pay for the service in cash or by card. Please note: if you pay in cash, the change will be transferred to your mobile phone or charitable purposes at your request.

9) Stick a sticker on the package that will be printed by the checkpoint.

10) Place the package with the returned item in the opened bin.

IMPORTANT! One cell can only contain ONE a package with a sticker you pasted. Any package in the cell ADDITIONALLY without a sticker, cannot be identified and accepted for return. PickPoint and bonprix are not responsible for any contents of the box other than the sticker pack. If the volume of the returned goods does not allow the use of one package, please deposit EACH package with return to SEPARATE CELL.

Receive a receipt for the receipt of the parcel and payment for the service (we recommend that you keep them until your return is received by the addressee).

11) You will learn about the arrival of the parcel with your return to the bonprix warehouse from the SMS-message that you will receive to the phone number indicated when registering the return.

You can track the status of the returned parcel on the PickPoint website in the Delivery Monitoring section and using the PickPoint mobile application.

In PickPoint, you can return goods ordered on Lamoda (except for partner goods) and received by any available delivery method.

You can check the availability of a checkpoint / pickup point with a return option in your city.

When returning an item at a PickPoint terminal, you must:

When returning to the Pickpoint pickup point, all actions for registering the return will be performed together with the pickpoint employee. When returning an order not received throughPickpoint, you must dictate the 12 digits of the Lamoda order number to the employee. (If your order number is RU111222-333444, then you must voice the number 111222333444)

If you have additional questions about the return of goods, write to us at or use the form feedback on the support center home page.

* Tariff for return payment - 100 rublesall around Russia.
Refunds via Pickpoint are not accepted in cities: Elizovo, Petropavlovsk-Kamchatsky, Norilsk, Magadan, Yakutsk, Kholmsk, Yuzhno-Sakhalinsk, Salekhard, Kaliningrad.

Returns sent via PickPoint will only be reimbursed for shipping costs if there is a confirmed manufacturing defect / non-conformity.

Advice!
Return cost via

Unsuitable goods can be returned within 21 days from the date of receipt. The cost of the item will be returned to the buyer:

1. According to a simplified scheme, to a personal account for subsequent purchases on the site, with the ability to withdraw money to a bank account at any time. Partial redemption upon delivery with payment from a personal account is not possible;

2. To a bank account, with all the necessary details in the application. If the order was paid on the website with a card, then the funds can be returned only to bank card payer.

The product can be returned:

- Russian Post

Returns must be sent to:

ATTENTION! Do not send cash on delivery returns! Such parcels are not accepted, after a while they will be returned back.

- Through the checkpoint (instructions and cost below):

You can return an order received in any way through the Pickpoint checkpoint and pickup point. Provided that no more than 10 days have passed since the receipt of the order. You can find the most conveniently located postamat here: http://pickpoint.ru/postamats/)* or use one of the other return methods presented.

Please note that the return of goods through the Pickpoint pickup point is not available at all addresses. Please check with the operator for the addresses available for accepting returns at the pickup point. The cost of returning to a pickup point in your city is similar to the cost of returning to terminals.

For technical reasons, the return service by means of a checkpoint in Kaliningrad has been temporarily suspended.

- For Moscow: order return by courier

To return via courier, fill out an application by phone. The cost of the service is 200 rubles. When returning through a courier company, the Client determines the declared value (insured amount) of the returned items. If the declared value exceeds 1,500 rubles, the Client pays a fee for the declared value of 3% of the amount over 1,500 rubles.

The returned item must be in its original packaging (with labels / tags), unused / unworn, with a completed return form.

The return application will be considered within 10 days from the date it was received.

Payment for return shipping services lies with the buyer.

Non-refundable, according to the decree of the Government of the Russian Federation of January 19, 1998 No. 55, as well as other regulatory documents:

Products for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, devices and equipment, oral hygiene products, spectacle lenses, childcare items), medicines.
Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs, hairpieces and other similar products).
Perfumery and cosmetic products.
Textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods made of non-woven materials such as fabrics - ribbons, braid, lace and others); cable products (wires, cords, cables); construction and finishing materials (linoleum, film, carpets and others) and other goods sold per meter.
Sewing and knitwear (garments and knitted underwear, hosiery).
Products and materials, wholly or partially, made of polymeric materials and in contact with food (tableware and kitchen utensils, containers and packaging materials for storing and transporting food, including for one-time use).
Household chemicals, pesticides and agrochemicals.
Household furniture (furniture sets and sets).
Jewelry and other products made of precious metals and (or) precious stones, cut precious stones.
Cars and motorbike goods, trailers and numbered units for them; mobile means of small mechanization of agricultural work; pleasure craft and other household watercraft. Technically sophisticated household goods for which warranty periods are established (metal-cutting and woodworking household machines; electrical household machines and appliances; household electronic equipment; household computers and duplicating equipment; photographic and film equipment; telephones and facsimile equipment; electric musical instruments; electronic toys, household gas equipment and devices; wrist and pocket watches, mechanical, electronic-mechanical and electronic, with two or more functions).
Civilian weapons, the main parts of civilian and service firearms, cartridges for them.
Animals and plants.
Non-periodical publications (books, brochures, albums, cartographic and sheet music editions, sheet editions, calendars, booklets, publications reproduced on technical media).
Food products of proper quality.

The goods will only be accepted back in complete set, with all packaging and stickers, unworn / unused.

In the event of a defect, we will compensate the return costs (refunded to the buyer after receiving the goods in stock)

The company has the right to refuse to process your orders in case of previous precedents of refusal to pay for a completed order, or systematic unjustified returns.

Attention! Enclose a fully completed return form with the goods inside the parcel. Close the package carefully (seal with tape) without access to the contents.

Instructions for returning through the checkpoint:

In the terminal menu, select the "Return of goods" operation;

Select the place of receipt of the order: a post office or another. In the latter case, use this instruction;
Enter the parcel code sent in the SMS message. You used the same code when you received the package;
After that, the checkpoint will check if the time has expired during which it is possible to return your order (10 days);
Please provide a reason for returning the item. If none of the suggested reasons match, select "Other";
Pay the return cost (see the table below for the cost);
Receive a printed payment receipt;
Put the goods in the opened cell;
Receive a printed shipment receipt and keep it until you receive it money.

The cost of return in your city (in case of marriage or incorrect investment, the cost of return will be compensated.):

Zone	City	Amount, rub.
	Moscow, Saint Petersburg.
	Bryansk, Veliky Novgorod, Vladimir, Voronezh, Ivanovo, Kaluga, Kostroma, Lipetsk, Nizhny Novgorod, Smolensk, Tver, Tula, Yaroslavl.
	Belgorod, Volgograd, Vologda, Yoshkar-Ola, Kazan, Krasnodar, Kursk, Oryol, Penza, Pskov, Rostov-on-Don, Ryazan, Samara, Saransk, Saratov, Tambov, Ulyanovsk, Ufa, Cheboksary.
	Astrakhan, Vladikavkaz, Yekaterinburg, Izhevsk, Kirov, Kurgan, Maykop, Murmansk, Novosibirsk, Omsk, Orenburg, Perm, Petrozavodsk, Stavropol, Tyumen, Chelyabinsk, Elista.
	Barnaul, Kemerovo, Makhachkala, Nalchik, Syktyvkar, Tomsk.
	Arkhangelsk, Grozny, Krasnoyarsk, Sevastopol, Simferopol.
	Abakan, Blagoveshchensk, Vladivostok, Khabarovsk, Khanty-Mansiysk, Chita.
	Irkutsk, Norilsk, Ulan-Ude.
	Birobidzhan, Magadan, Petropavlovsk-Kamchatsky, Salekhard, Yuzhno-Sakhalinsk, Yakutsk.

Dear Representatives!

We are pleased to inform you that from January 31, 2017, order returns are available for you through PickPoint terminals. Sending a refund via PickPoint terminals is simple, fast and convenient!

it's completely free;
all PickPoint checkpoints are available for return, where orders are issued;
you can track your return until Avon receives it.

Below we present to you step by step instructions for returning orders through PickPoint checkpoints. Important ! Code for returning Avon orders via PickPoint terminals 111630100!

Instructions for the return of Avon goods via PickPoint

Before returning the goods to Avon, you need to pack them, for example, in the same box in which the goods were received. Put a piece of paper in the box, on which indicate your computer number and return number (received when making a return on the company's website (for more details, see the page)) and full name. Write your mobile phone number on the box. You can now place the box to be sent to Avon in a PickPoint bin by following the steps below on a PickPoint checkpoint.

What to do if the refund was not deposited in the PickPoint box

1 . Click on the screen "RETURN NOT POSITED", if for some reason you were unable to put the shipment in the cell

2. Further, depending on the reason why the refund was not placed in the PickPoint cell, do the following:

Reason 1. Click "Need a larger bin" if the shipment does not fit into the previously opened bin. Then click "Open Cell" to automatically open a larger cell